Pen In Left Chute has Error (16)

[LishanMarketing]

The printer couldn't print error is showing continuously... And HP Smart is showing Cartridge Problem... And my printer HP Ink Tank 319 is blinking continuously... What to do ? Please get me solution..

[Garp_senchau]

@LishanMarketing, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Ink Tank 319 printer is continuously blinking and showing a cartridge problem, you can try the following steps to resolve the issue:

Check Printhead Installation:

• Open the printhead access door.
• Inspect the printhead latch to ensure it is properly closed.
• Make sure the printheads are correctly installed. Remove and reinsert them if necessary, ensuring no orange plug or tape is left on them.

Remove and Reinsert Printheads:

• Turn off the printer.
• Open the printhead access door.
• Carefully remove the printheads, clean any dirt or ink residue from the contacts, and reinsert them firmly.
• Close the printhead access door and turn the printer back on.

Check for Compatibility:

• Ensure you are using the correct HP printheads for your printer. Incompatible printheads can cause errors.

Reset the Printer:

• Turn off the printer and unplug the power cord from both the printer and the power source.
• Wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.

Check for Firmware Updates:

• Visit the HP support website to see if there are any available firmware updates for your printer model.

Reference: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[LishanMarketing]

We have used all these options still facing the same issue 

[Garp_senchau]

Hey @LishanMarketing, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,