cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
39
Flag Post

Photo Paper Jam

HP Recommended
HP Envy 4520
macOS 10.15 Catalina

Everytime I try to use photo paper I get a paper jam.  Prints fine with regular paper.  I have tried all the suggestions as far as cleaning & unplugging.  So far, no luck.

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
5,619 5,590 337 375
Message 2 of 2
Flag Post
HP Recommended

Hi @kath121,

 

I'd like to help!

 

To assist better-

 

  1. What are the paper size and type you are using?
  2. What's the application you are trying to print from? Have you tried printing from a different application or device? 

Please refer to the specifications of the printer to know the supported paper type and size.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation