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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Photo paper will not load properly
Create an account on the HP Community to personalize your profile and ask a question
08-07-2020 02:22 PM
Plain paper loads fine, but matte photo paper only loads partially and then gets stuck, I get a few lines on the page but that's it. Officejet 4635. Thank you!
Solved! Go to Solution.
Accepted Solutions
08-11-2020 12:04 PM
Try the steps in the document to resolve the issue- htPrinter Does Not Pick Up Paper
And refer to this document to print photos -How to Print Photos (Mac)
Let me know!
08-10-2020 09:04 AM
Hi @JazzDaddyD,
I'd like to help.
To better assist you -
1) What is the paper size and weight of the paper your using?
2)What's the application you are trying to print from? Have you tried printing from a different application or device?
Refer to the printer specifications to know the supported paper size and type
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
08-11-2020 12:04 PM
Try the steps in the document to resolve the issue- htPrinter Does Not Pick Up Paper
And refer to this document to print photos -How to Print Photos (Mac)
Let me know!
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