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Message 1 of 4
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Solved!

Photo paper will not load properly

HP Recommended
officejet 4635
macOS 10.14 Mojave

Plain paper loads fine, but matte photo paper only loads partially and then gets stuck, I get a few lines on the page but that's it. Officejet 4635. Thank you!

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HP Support Agent
HP Support Agent
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Hi @JazzDaddyD,

 

I'd like to help.

 

To better assist you -

 

1) What is the paper size and weight of the paper your using?

2)What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

Refer to the printer specifications to know the supported paper size and type

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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I am using 8.5x11 paper, matte finish, 61lb, 11mil.  I am trying to print from my photos stored in "Photos" on my MacBook. Haven't tried printing from another device, don't have one. 

Thanks-

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HP Support Agent
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Try the steps in the document to resolve the issue- htPrinter Does Not Pick Up Paper

 

And refer to this document to print photos -How to Print Photos (Mac)

 

Let me know!

 

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