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‎04-22-2021 06:33 AM

HP Recommended
Product: HP OfficeJet Pro 9010
Operating System: macOS 11.0 Big Sur

Our brand new OfficeJet pro arrived on Tuesday. Document printing and copying appear to be working well but photo printing so far has been a disaster. If I try to print from my laptop (a brand new MacBook Air 2021) only half of the photo prints on 6" by 4" paper - and it is the 'wrong' half of the photo for where it appears on the paper. The quality of printing on this half appears to be satisfactory. When I try to print on 8" by 10" paper the whole picture is printed but there are vertical lines at regular intervals along the print. I have tried printing from both Photoshop and from Preview and have ensured that all the settings are correct. I have only put one sheet of perfect quality photo paper in the printer at a time. Interestingly, when I tried to print the same photo through the HP Smart app on my phone, it printed perfectly. However, as I am a keen photographer taking photos on a DSLR which are then downloaded and processed on my MacBook, I do not want to have to transfer them all to my phone if I want to print them. For Printing.jpgHalf photo.JPG

I have attached photos of both the well printed photo via the Smart app and the half photo printed from my MacBook. I would be most grateful for any help.

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