Photo printing subject in photos is outlined with a white grayish boarder.

[Vahiker]

Cat in photos has white/greyish boarder around body 

[Raj_05]

Hi @Vahiker,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP ENVY Inspire 7255e is having issues with color accuracy, resulting in a white or grayish border around subjects in your photos. Here are some steps to troubleshoot and potentially resolve this issue.

Check Ink Levels and Cartridges

• Ensure that all ink cartridges have sufficient ink and are properly installed.
• Sometimes, low ink levels or improperly seated cartridges can cause color issues.

Clean the Printhead

• Access the printhead cleaning option through the printer’s control panel or HP Smart app.
• Cleaning the printhead can help resolve issues with color consistency and image quality.

Align the Printhead

• Use the printhead alignment function available in the printer settings. This can help improve print quality and eliminate border issues.

Update Printer Firmware

• Make sure your printer's firmware is up to date. You can check for updates through the HP Smart app or the HP website.

Check Paper Type and Settings

• Ensure you are using the correct paper type for photo printing.
• Adjust the printer settings in the HP Smart app or printer driver to match the paper type and print quality you desire.

Perform a Printer Calibration

• Some printers have a calibration option that can be used to improve color accuracy. Refer to your printer’s manual for instructions on how to perform this.

Try Different Photo Software

• Sometimes, the issue may be related to the software used for printing. Try using different photo editing or printing software to see if the issue persists.

Print a Diagnostic Page

• Many printers can print a diagnostic or test page. This can help identify if the problem is with specific colors or print patterns.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support