Photo tray blocked

[AH148]

Photo tray error message and clunking noise

[MysteriousMe]

@AH148,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your printer’s photo tray might be misaligned or obstructed. The clunking noise could indicate that the tray is struggling to move properly. Kindly follow the below steps;

1. Check for Obstructions

Remove any paper from the photo tray.

Inspect the tray and rollers for any stuck paper, debris, or misaligned parts.

2. Reseat the Photo Tray

Pull out the photo tray completely, then gently push it back in until it clicks into place.

Ensure it's not positioned too far in or out, as this can cause errors.

3. Reset the Printer

Turn off the printer and unplug it for 60 seconds.

Plug it back in and turn it on to see if the issue resolves.

4. Update Firmware & Drivers

Make sure your printer’s firmware is up to date. You can check for updates via the HP Smart app or HP’s website.

5. Test with Different Paper

If using thicker photo paper, try regular photo paper to see if the issue persists.

Adjust paper guides so they aren’t too tight against the paper.

6. Check the Printer Sensors & Rollers

Wipe any dust or debris from the paper feed rollers using a lint-free cloth slightly dampened with water.

I hope this helps.

Take care and have a good day.

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Asfiya03

HP Support