Photos not fitting 5x7

[Bungaroosh]

I bought the Envy 7830 this week bit I'm having difficulty making the pics from my phone fit the page. They display perfectly in the preview but then come out with the top or bottom cut off. I've  tried lots of settings but no luck. Can anyone help? 

[Riddle_Decipher]

@Bungaroosh I'll need to know which application is it that you are using to print? Also, if you haven't tried the HP Smart App yet, here's all you need to know and do:

Install the HP Smart app on a mobile device running Android OS 7.0 (Nougat) or later, Apple iOS 11 or later, or iPadOS.

1. Go to 123.hp.com from a browser on your phone or tablet and install the HP Smart app.

2. Make sure your mobile device is connected to your wireless network, and then open the HP Smart app.

3. iOS 13 and iPadOS: Allow Bluetooth and location permissions, if prompted.

   For more information about how the HP Smart app uses Bluetooth and location, go to Why does the HP Smart app need Bluetooth and location permission in Frequently asked questions (FAQs).

• FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2.4 Onward

  • (By the end of this article all the issues should be resolved)

And check if the tray settings on the app is same as the one on the printer for it to work fine.

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