Photosmart 7520

[Hahnke]

mac OS   Sonoma 14.6

Touchpad  Wireless

IP Address: Not Connected

Photosmart 7520 worked fine wirelessly a week ago

Now only works when connected USB-C;; cannot connect to router; tried  HP Smart app - no luck

[Nal_NR]

Hi @Hahnke,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

To assist better:

• Were there any updates done on the PC?

While you respond to that, please go ahead and uninstall the HP Smart app from your MAC PC.

Steps to uninstall HP Smart and reinstall:

• Click Finder, and then click Applications. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.
• Go ahead and Update the software on Mac 
• Restart PC
• Once the PC is turned back and idle, download HP Smart 
• Once installed, check if you are able to access the app.

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.