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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Photosmart A717 - Internal memory error

HP Recommended
Photosmart A717
macOS 10.13 High Sierra

When I had the drive mounted on my computer, I mistakenly formatted it thinking it was the card I had inserted. Now it gives me a reading error and won't let me re-format it from the menu. I've been looking for the printer firmware but haven't found it either.
Any idea how to recover the internal folders of the printer?

Thank you

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HP Support Agent
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Message 2 of 2
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HP Recommended

@dezpixels, Welcome to HP Support Community!

 

Unfortunately, it is not possible and like you already mentioned there are no updates available for the printer.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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