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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Weekley14
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Photosmart C309g Error - BA081851

HP Recommended
Photosmart C309g
Microsoft Windows 10 (64-bit)

When powering on, will show HP logo and progress bar for ~3 seconds and then go to bluescreen and error. All buttons and touchscreen are unresponsive. 

 

Have tried the following with no resolution:

  • Restarted printer with router turned off
  • Unplugged power from printer while on for 30 seconds
  • Unplugged power from wall while on for 30 seconds

Doing a search, this error is nowhere on the internet. Any guidance is welcomed.

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KrazyToad
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@Weekley14

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try these steps

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Keep me posted 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Weekley14
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I followed the steps below, but unfortunately no change. Below is a picture of what is on the screen.

 

No USB cable has ever been attached (always used wireless connection).

Opening the top of the printer does not move the ink cartridge carriage from home position in order to remove cartridges. I was able to release them (not remove) by reaching between the plastic and pressing the tabs.

Unable to verify firmware as not able to connect to printer.

 

20201228_170836.jpg

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KrazyToad
HP Support Agent
HP Support Agent
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At this point I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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Weekley14
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Thank you for the suggested tips. Due to the age of the printer and being out of warranty, I will likely recycle this one and proceed with buying a new one. 

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