Pint issue

[riccardo1981]

Hello,

i have a HP m140we printer. It is no more possible to print any document except directly using the printer. The page report :

A problem has occurred and you will be unable to print except for printer reports, until the issue is resolved. Check your Hp account for more information. To learn more, open the Hp masrt app or visit www.hpsmart.com and sign in to your account.

It is connected to wifi 

black cartridge order 142a (W1420A) 

Also sing the Hp smart app it is not able to fix the probem.

Thanks

[Kuroi_Kenshi]

Hi @riccardo1981,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Printer Connection

1. Ensure that the printer is properly connected to your Wi-Fi network.

Check HP Account Status

1. Sign in to your HP account at HP Smart.
2. Check for any notifications or issues reported in your account related to your printer.
3. Ensure you have agreed to any terms and conditions for HP+ services and that your subscription, if any, is active.

Verify Original HP Cartridges

1. Confirm that the cartridge installed in your printer is an original HP 142A (W1420A) cartridge.
2. Ensure there is no packaging tape left on the cartridge.

Use HP Smart App

1. Open the HP Smart app on your device.
2. Sign in to your HP account within the app.
3. Look for any reported issues in the app and follow the onscreen instructions to resolve them.

Restart Devices

1. Turn off your printer and disconnect the power cord.
2. Turn off your computer.
3. Wait for 60 seconds.
4. Reconnect the power cord and turn on your printer.
5. Turn on your computer.

Clear Print Queue

1. On your computer, go to the print queue.
   • Windows: Start Menu > Windows System > Control Panel > View Devices and Printers > Right-click your printer > See what's printing > Printer menu > Cancel all documents.
   • macOS: System Preferences > Printers & Scanners > Open Print Queue > Cancel all print jobs.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[riccardo1981]

Hello,

thanks for the answer. Basically i solved the problem "starting from scratch", with a new initializing, new registration and so on.. but frankly speaking it is very strange if we are talking about only a toner replacement and honestly the "logs" are not so useful. 

In any case now the printer works as usual.

Many Thanks

Regards

[Kuroi_Kenshi]

Hi @riccardo1981,

Thanks a lot for the update! I'm really glad to hear that you got the printer working again, even though the process was a bit more involved than expected. I totally understand your point—starting fresh for just a toner replacement can definitely feel a bit much.

If you ever need anything else or run into any other hiccups, feel free to reach out. Always happy to help! 

Take care and happy printing! 

Best regards,