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HP Officejet Pro 8610 e-All-in-One Printer
macOS 12.0 Monterey

I keep getting this error-Please turn printer off, then on.  I have 3rd party ink cartridges and they are all  low in ink.  I can't update the printer from the printer screen- it keeps saying I have no internet connection even when I plug it directly into the modem.  I've cleaned the heads 3 times, unplugged the printer twice, and hit it once.

 

 

2 REPLIES 2
HP Recommended

I also cleaned the cartridge connections 

HP Recommended

Hi @4rw 

 

Welcome to the HP support community.

I understand that you are facing an issue with your HP device, I am glad to assist you today.

 

NOTE: we do not recommend using third party ink, that might damage the printer hardware.

 

Secondly for internet issues please refer to this link, Click HERE

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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