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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-11-2025 04:32 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: macOS 12.0 Monterey

I got an error message after trying to replace ink cartridge. Printer didn’t recognize one of the color cartridges even though they are HP brand. I called HP Printer support and got the run around. The HP rep wanted to charge me a fee for tech help even though the printer is less than 12 months old and still under manufacture’s warranty. 

Category:
1 REPLY 1

‎02-11-2025 06:24 PM

HP Recommended

Hate to say but you likely stumbled on one of the many fake sites that popup on an ongoing basis. If there was a phone number directly on the page it is unlikely an HP site. For warranty issues the correct procedure is to start a case at support.hp.com and if the issue cannot be resolved at first level, your issue would get escalated. No one from HP is going to ask you for money to help with a printer that is under warranty, the exception would be damage caused by user abuse or neglect.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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