I have 2 HP printers photosmart 7960 and 5510. Both connected to Compaq laptop (still running XP). Neither will print in black. One of the printers has new cartridges $$$$. Color works fine on both. Since the issue is with 2 printers I am thinking it is a software issue. Any suggestions ?
Both printers "read" the black ink cartridge. They show the ink level. The print heads on the 5510 have been cleaned . The 5510 has a new black cartridge. When printing a test page for quality, neither printer prints black.
This could be a hardware issue with the printer or the black ink cartridge as the print quality and copies are not printed in black.
Please reach out to the HP Support in your region regarding the service options for your printer.
Keep me posted for any other assistance.
KUMAR0307 I am an HP Employee
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