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05-06-2019 01:39 PM - last edited on 05-06-2019 01:46 PM by kevin-t
My print carriage cannot move and I have followed all of the troubleshooting steps provided. This includes unplugging the printing, resetting the printer, as well as clearing any obstacles (such as jammed paper). I can physically move the print carriage without any issue. Is this a possible hardware issue or is it related to software? Any help would be greatly appreciated.
Product: Hp OfficeJet 4630
Serial #: [edited]
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