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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-26-2025 09:32 AM

HP Recommended

Hello. 

 

I have a problem with my Smart Tank 615. It keeps showing that the print carriage won't move. I haven't used the printer for 1 week and the last time I used it it was perfectly fine. As I opened it today, the print carriage error suddenly popped up. I have already tried all troubleshooting steps but nothing worked. 

Reply
1 REPLY 1

‎10-29-2025 07:30 AM

HP Recommended

@naranxa, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

A Print Carriage Error typically means the ink cartridge carriage is stuck or unable to move freely. Since you've already tried basic troubleshooting, let's go through a more detailed set of steps to help resolve this issue:

Check for Obstructions

  • Turn off the printer and unplug it.
  • Open the ink cartridge access door.
  • Gently move the carriage left and right. If it doesn’t move, look for:
    • Paper fragments
    • Ink spills
    • Foreign objects (like clips or packaging material)
  • Remove any obstructions carefully.

Reset the Printer

  • Disconnect the power cord from the printer and wall outlet.
  • Wait for 60 seconds.
  • Reconnect the power cord directly to a wall outlet (avoid surge protectors).
  • Turn on the printer and check if the error clears.

Inspect the Carriage Path

  • Open the front door and printhead access door.
  • Press the side of the printhead cover to release it.
  • Check for any debris or ink buildup around the carriage path.
  • Close all doors securely.

Clean the Encoder Strip

  • The encoder strip is a thin transparent plastic strip behind the carriage.
  • If it's dirty or smudged, gently clean it using a lint-free cloth slightly dampened with distilled water.
  • Be very gentle to avoid damaging it.

Update Firmware

Fix Carriage Jam Issues | HP® Support

 

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

 

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

 

Cheers,

Max3Aj

HP Support

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