Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

[shawna2011]

I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:

Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot

SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.

I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.

This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!

[shawna2011]

Does HP actually come to help people in the forums or am I on my own here?

[shawna2011]

*crickets*

[MrMatthew]

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

[8lives]

You should be able to print in B/W only.

[Bob_Headrick]

The page here has troubleshooting steps that may resolve your issue.

[samdebazz]

I'm having the same problem.  In fact, it's been going on for several years and I can't get it resolved.  I did my taxes last night, the black cartridge ran out, I put in a new one and guess what?  Nothing will print.  I only use HP cartridges and I just lost $50 plus dollars.  I'm buying a new printer and it's not going to be an HP.

[ekraus]

This printer is a piece of KRAP!

I am taking it back to Costco.

I just waited a week to get a replacement and the dam thing still doesn't work.

The Tri Color ink cartrige had only 3 pages printed and now I have to replace it.

I don't think so!

[pauld007]

I had the exact same issue.  Error regarding the Tri-color print cartridge.  Printer wouldn't print.  pulled out the old cartridge and insert a new tri-color.  Aligned cartridge.... working fine now.

[Gordon_H]

Hi shawna2011,

There are several reasons this issue could occur:

1. The cartridge might need to be reinstalled.
2. The electrical contacts could be dirty.
3. The cartridges might need to be aligned.
4. There could be a failure of the cartridge or printer.

To troubleshoot this issue, click the link below:

http://goo.gl/oqv2Q