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‎12-01-2020 12:00 AM

HP Recommended
Product: HP INK tank 315
Operating System: macOS 10.14 Mojave

Looking for help to resolve my problem, Actually i have newly purchased unit HP Ink tank315 and installed it to my Mac book Air (Mojave) There's no error appear during installation but  when I'm  going to print any  kinds of documents , the device says  Printing error Stopped - 'Filter' failed. 

 

I tried to reinstall but still same problem exist 

Category:
1 person had the same question
1 REPLY 1

‎12-04-2020 09:17 AM

HP Recommended

@AMP005, Welcome to the HP Support Community!

 

How is the printer connected to the MAC?

 

For now, update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Download and install this package which will update drivers and the certificate:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

If the link comes up blank, try right-clicking and saving it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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