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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-10-2020 10:56 PM

HP Recommended
Product: HP Office jet 7612
Operating System: Microsoft Windows 10 (64-bit)

I have an error message: "The print cartridge cannot move. Open the ink cartridge access door, clear any paper jam or obstruction, and touch OK"

 

I have cleared obstructions and checked all rollers and doors, inspected with a torch, moved cartridges in both directions, turned off, unplugged, left it overnight, turned on and repeated same several times. I've been as thorough as a surgeon but, alas I am still getting same error message.

The printer has printed only around 50 pages.

Can anyone help please?

1 person had the same question
1 REPLY 1

‎05-16-2020 07:26 AM

HP Recommended

Hi @jdorrington

Welcome to the HP Support Community. I'd be happy to assist you. 

 

I understand you are not able to print due to this error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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