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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Photosmart C5500 Series printer / scanner

Printer is failing to print.  Mechanism Error message: The print cartridge cradle cannot move. Where is this part located? Owner manual does not  show this part

1 REPLY 1
HP Recommended

That is the part that the printhead or print cartridges are install in. Failure likely means either something is jammed, the service station is not unlocking the carriage or the carriage belt has failed.

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