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‎02-27-2021 02:06 PM - last edited on ‎07-13-2021 02:19 PM by Moderator

HP Recommended
Product: HP 902 print cartridges

I just now found this site; have been having problems with the cyan cartridge - even bought a second one after the first one wouldn’t work.  So now I understand that there has been a problem for several months.  We just want to print using the black ink for now (on our 6978 printer) but evidently that’s not allowed?  This is not good- anyone know when the problem is going to be fixed with the cyan color problem?  Thanks.

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2 REPLIES 2

‎03-02-2021 09:35 AM

HP Recommended

@Kloess

 

Welcome to the HP Support Community.

 

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 


I am an HP Employee

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‎03-10-2021 01:57 PM

HP Recommended

What is the exact error message you get?


I am an HP Employee

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