Print head error

[Winks47]

Getting Print Head error

[VikramTheGreat]

Hi @Winks47,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet Pro 8025e printer is showing a printhead error on your iOS device. Try restarting both the printer and your iOS device, then re-add the printer in the HP Smart app

1. Troubleshooting Printhead Issues:

• Restart Devices: Unplug the printer, wait 60 seconds, and then plug it back in. Restart your iPhone or iPad as well. 
• Check Wi-Fi Connection: Ensure both your printer and iOS device are connected to the same Wi-Fi network and that the connection is stable. 
• Check Printer Status: Look at the printer's control panel for any error messages or indicators. 

2. Check for Obstructions:

Open the printer cover and check for any paper jams or debris that might be interfering with the printhead carriage. 

Printhead Reset:

• Remove all ink cartridges. 
• Remove the printhead. 
• Unplug the printer while it's on. 
• Wait for 60 seconds, then plug it back in and turn it on. 
• Reinstall the printhead and then the ink cartridges. 

Clean Printhead Electrical Contacts:

• Caution: These steps involve removing the printhead, so be prepared to complete the cleaning steps quickly. 
• Open the lid to the printhead access area. 
• Read the error message to identify which printhead(s) are affected. 
• Move the printhead carriage to the left. 
• Clean the contacts on the printhead(s) mentioned in the error message. 

Update Firmware: HP Website 

HP User Guide link: HP User Guide
 

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support