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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Print head issues.

HP Recommended
HP 8625 All in One Printer

I have an HP8625 printer. I replaced the print cartridges and it is not printing correctly. I cleaned the print head to no avail. I have unplugged the printer as I saw in another forum and that did not work. The black does not print, and some colors do not work. I just printed on the printer a couple days ago and it printed fine.

 

it was saying black cartridge low. I noticed the yellow and cyan were getting low and changed all 3. The Magenta had already been changed a while back and still has 80% left.

 

A new print head cost over 200.00, and the cartridges are not cheap either. Is there anything else I can do? It’s been a great printer!

 

thank you!!

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@Gfj43, Welcome to the HP Support Community!

 

Reset the printer

Follow these steps to reset the printing mechanism.

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

    NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Since you have already tried possible troubleshooting steps, we can try reseating the printhead.

Refer to solution two from this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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