cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
59
Flag Post

Print head missing or not found and printing on it's own

HP Recommended
Officejet Pro 8620
Microsoft Windows 10 (64-bit)

Hello,
I replaced a bad HP printer with this even worse 8620 printer that has cost a lot of money and many hours of wasted time and I'm hoping to find answers I haven't already tried. It's brand new and I took it out of the box for the first time less than a year ago but it's never worked right.
From the day I took it out of the box it started printing printer info and other stuff on it's own. It has cost all my new ink cartridges and a ream of paper because it just prints things over and over until the paper runs out. I try to remember to shut if off after each use but when I forget, it wastes it all again. 
Now, I bought it because of another HP I have printed less than 100 sheets on things I printed on purpose but many hundreds of sheets it printed on it's own and now I have a print head missing or not found error. 
I have probably bought my last HP product after 25 years or so of using almost nothing but HP products but I'd like to know if anyone has found the magic answer to these 2 issues before I toss this $500-600 boat anchor. 
Thanks

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
30,853 30,802 2,552 3,855
Message 2 of 2
Flag Post
HP Recommended

@Marker22 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation