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‎02-15-2025 09:20 AM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer

Officejet pro 8620

1 REPLY 1

‎02-19-2025 04:22 PM

HP Recommended

@Tess-2025, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding OfficeJet pro 8620! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

The "Printer or Ink System Problem" error on your OfficeJet Pro 8620 after changing the cartridge is usually caused by a faulty ink system, incorrect cartridge installation, or a printer firmware issue. Try these troubleshooting steps:

 

Reset the Printer

  1. Turn off the printer and unplug it from the power source.
  2. Wait for 1-2 minutes.
  3. Plug the printer back in and turn it on.
  4. Try printing again.

Check and Reinstall the Ink Cartridges

  1. Open the ink cartridge access door.
  2. Remove all the ink cartridges.
  3. Inspect them for damage or leaks.
  4. Reinsert them firmly into their correct slots.
  5. Close the access door and restart the printer.

Perform a Hard Reset

  1. Unplug the printer while it's on.
  2. Press and hold the Power button for 30 seconds.
  3. Plug the printer back in and turn it on.

Update Printer Firmware

  1. Visit HP's official website.
  2. Download and install the latest firmware for your OfficeJet Pro 8620.  

Let me know if this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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