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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-24-2025 03:27 PM

HP Recommended

My printer is in great shape. That's not the problem. The problem is the HP company. 

They have changed my printer through updates and now I can no longer print unless I use ColorLok paper. 

I don't want to use ColorLok paper. Now I have a completely useless printer and I'm pissed!  I've spent a lot of money on my printer and took good care of it for nothing! I've been a long time HP customer and I HATE THIS COMPANY NOW. I will never but another HP product. 

This isn't the only problem I've run into either. HP treats its customer service center as a sales team. So there is no help. This company does not care for it's customers. 

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6 REPLIES 6

‎11-24-2025 03:32 PM

HP Recommended

Without some details, it is difficult to evaluate what might be the issue. I have never run into a situation where you are forced to use XXX paper. I have seen cases where the driver is defaulted to colorlok paper but that usually is fixed by adjusting the printing defaults or preferences on the driver.

 

If you could post more detailed information including model of printer, operating system of computer and what driver you are using there is likely a solution.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-24-2025 03:43 PM

HP Recommended

HP OfficeJet Pro 8020 series

macOS Sequoia 15.7.2

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‎11-24-2025 04:24 PM

HP Recommended

See 1 min 10sec into this video

 

https://www.youtube.com/watch?v=33l1VcDDkWU

 

See if you can select a different paper type listed there.

 

You will also want to make sure that the paper type settings on the printer itself are set for plain paper as well.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-25-2025 12:50 AM

HP Recommended

Dear there is no HP printer which is locked to one paper profile, all supported profiles are available,

Kindly check you correct driver from below.

HP OfficeJet Pro 8020 All-in-One Printer series Software and Driver Downloads | HP® Support

Tzaidi_0-1764057011018.png

 

T-I-M
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‎12-01-2025 11:47 AM

HP Recommended

I watched this video and double checked to make sure on my computer it was set to plain paper and it was. 

The video you have sent me was made 3 years ago. 

 

HP has done this to my printer through their updates. 

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‎12-01-2025 11:48 AM

HP Recommended

This was not helpful at all because I don't have a windows computer. 

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