Print stuck on verify

[Kev135]

Its an Office Jet Pro 7740

[zoey7886]

@Kev135, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer stuck on verify!  
We're thrilled to have the opportunity to assist you and provide a solution.

If your HP OfficeJet Pro 7740 printer is stuck on "Verifying" while printing, try these troubleshooting steps:

Cancel and Restart the Print Job

• On your computer, open the Print Queue (Press Windows + R, type control printers, and press Enter).
• Right-click your HP OfficeJet Pro 7740, select See what's printing, and cancel the stuck print job.
• Try printing again.

Restart the Printer

• Turn off the printer.
• Unplug it from the power source for 1-2 minutes.
• Plug it back in and turn it on.

Check Printer Connectivity

• If using Wi-Fi, ensure the printer is connected to the correct network.
• If using USB, try reconnecting or using a different port.
• If using Ethernet, check if the cable is secure.

Clear Print Spooler (Windows)

• Press Windows + R, type services.msc, and press Enter.
• Find Print Spooler, right-click it, and select Stop.
• Go to C:\Windows\System32\spool\PRINTERS and delete all files.
• Return to Services, right-click Print Spooler, and select Start.

Update or Reinstall Printer Drivers

• Go to HP’s official website and download the latest drivers for HP OfficeJet Pro 7740.
• Alternatively, go to Device Manager > Printers, right-click the printer, and select Update driver.

Reset the Printer

• On the printer’s control panel, go to Settings > Printer Maintenance > Restore Factory Defaults.

If the issue persists, let me know what troubleshooting steps you've already tried! 😊

Take care, and have an amazing day! 
 

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Regards,