Printer 4520 says scan only

[golfer771]

My HP Envy 4520 printer says Scan Only

[A_Gayathri]

Hi @golfer771 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "Scan Only" message on your HP Envy 4520 printer could indicate that it's in an error state that prevents printing, or that it’s not fully connected to the network or computer. Here are a few steps to troubleshoot this issue:

Restart Printer and Devices:

• Turn off the printer, unplug it for about a minute, and then plug it back in and turn it on.
• Restart your computer and router (if using the printer wirelessly).

Check Connection:

• Ensure that the printer is connected to the Wi-Fi network if you're using it wirelessly. Print a network configuration report from the printer’s settings to confirm that it’s on the right network.
• If the connection is through USB, make sure the cable is securely connected.

Update Printer Drivers:

• Ensure you have the latest HP drivers installed. Visit the HP Support site to download and install the latest drivers for the HP Envy 4520.

Reset Printer Network Settings:

• If the connection still isn’t working, reset the network settings on the printer and go through the wireless setup process again.

Check HP Smart App or Printer Software:

• If you’re using the HP Smart app, try updating it and make sure it’s recognizing the printer correctly. You may also try removing the printer from the app and adding it again.

Firmware Update: Update the firmware on an HP printer

• Sometimes, updating the printer’s firmware can resolve these types of issues. Check for firmware updates via HP's support site.

Refer to this document: HP ENVY 4520 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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