-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Printer 9010 won't go/stay in sleep mode
Create an account on the HP Community to personalize your profile and ask a question
07-28-2020 01:53 PM - last edited on 07-28-2020 02:13 PM by RodrigoB
As by default, my printer currently has the setting to go to sleep after 5 minutes.
After 5 minutes, the screen goes black for 5 seconds or so and gets up again.
I currently have the latest firmware and the printer is connected wirelessly to my router.
I had this issue in the past and created a ticket ([Personal Information Removed]), but can't remember the solution which was proposed (and worked at that time).
Solved! Go to Solution.
Accepted Solutions
07-31-2020 01:45 PM
@iKu777, Welcome HP Support Community!
The only option left is to perform a full reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
07-29-2020 04:34 PM
Maybe some additional details, here is what I tried so far:
-Confirmed sleep mode is set to 5m.
-Confirmed latest firmware is installed
-Performed a cold reset
-Printer is not plugged into a powerbar
-Performed a poweroff for 60 secs
-Made sure I manually set the IP and DNS
So far nothing worked. The printer screen shuts of after 5mins, for 5-10 seconds, and then turns on again.
07-31-2020 01:45 PM
@iKu777, Welcome HP Support Community!
The only option left is to perform a full reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
08-02-2020 10:06 AM
Hi, thanks for the reply.
I called the service support and we did perform a bunch of tries and the last one was indeed this 'semi-full reset'. Unfortunately it didn't work and the service support organized for a new unit for me given it's still under warranty.
That being said, I still flag your answer as a solution, given it could be helpful for others.
Didn't find what you were looking for? Ask the community