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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-17-2024 10:06 AM - last edited on ‎12-17-2024 10:32 AM by Retired

HP Recommended

Hi! So I just recently replaced my color ink cartridge. Everything worked fine until it asked me to do the printer alignment test. The printed paper comes out fine, but when asked to scan the document to test the alignment, that’s when it says there’s an error and can’t complete the alignment test. Is there something I’m doing wrong when attempting to scan the paper? 

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1 REPLY 1

‎12-18-2024 11:19 AM

HP Recommended

Hi @Shra4815,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Gaya1239

HP Support


A_Gayathri
HP Support Community Administrator.
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