Printer Blocked

[MarsDragon]

I cancelled HP instant ink and my printer locked.  I removed the Instant Ink cartridges and the printer is locked.  Will using non HP cartridges unlock the printer?  I'll throw the printer in the dumpster before I buy another HP product.

[Nal_NR]

Hi @MarsDragon,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If you have canceled your account and are unable to use HP genuine cartridges, here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

when done successfully, check if it works fine.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[MarsDragon]

Thanks for the reply.  The printer is locked up and can't enter the control panel.  I can't remove the ink cartridges. They are locked under the carriage that moves left to right. With the top up, the carriages are under the carriage. When I close the top and restart I can hear the carriage move left to right. I open the top and the cartridges are under the carriage.  I had a brand new printer sitting in the box next to the old printer.  I had planned to enroll the new printer in instant ink. All I need was a day or two.  BTW I called HP customer service. Their attitude was not too bad and not helpful. I explained to them all I need was to unlock my old printer.  I planned to use my old computer now it's broken. Any ideas how to get to control panel?  

[Nal_NR]

Hi @MarsDragon ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!