• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-02-2023 02:14 AM

HP Recommended
Product: HP Office Jet Pro 9025
Operating System: Microsoft Windows 11

I have an HP Office Jet Pro 9025 receiving a blue screen 01B3B8E6 error.  I have tried to unplug the printer for 60 over seconds and plug it back it with no effect.  I have removed the ink cartridges and unplugged the printer for over 60 seconds and plugged it back in, again no effect.  Is there a hard reset that I can perform?  Any help would be greatly appreciated.

Category:
6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2023 02:15 AM

HP Recommended

Hi @Opal33062,

 

Welcome to the HP Support Community

 

I understand you are getting an error message 01B3B8E6 on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform a Semi full reset to restore the printer back to its original settings.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎01-05-2023 02:15 AM

HP Recommended

Hi @Opal33062,

 

Welcome to the HP Support Community

 

I understand you are getting an error message 01B3B8E6 on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform a Semi full reset to restore the printer back to its original settings.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-31-2023 01:33 PM

HP Recommended

Hi, I am having the same error on the same printer, the Officejet pro 9025. Would you mind sending me those instructions as well?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.