Printer Busy - Repeated Error

[RAT205]

My hp envy 6000 BA2D06 keeps saying ‘printer busy’. I have read a lot of information and according to hp support it says to disconnect from power for 60 seconds, I have done this but the printer keeps saying printer busy. Occasionally it will print one document but then it always goes back printer busy.

[Max3Aj]

@RAT205, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're experiencing a persistent "Printer Busy" message on your HP ENVY 6020e, even after performing a power reset. Let's work through a few steps to resolve this issue.

Power Reset (Hard Reset)

You've already tried this, but just to confirm:

• With the printer on, unplug the power cord from the back.
• Unplug it from the wall outlet.
• Wait at least 60 seconds.
• Plug it directly into a wall outlet (avoid power strips).
• Reconnect the power cord to the printer and turn it on.

Check for Pending Print Jobs

Sometimes, stuck print jobs can cause the printer to appear busy.

• On your iOS device, open the HP Smart app. HP Smart
• Tap on your printer > Print Queue.
• Cancel any pending or stuck jobs.

Reset Network Settings

If the printer is stuck in a network loop, resetting the Wi-Fi settings can help:

• Press and hold the Wi-Fi and Cancel buttons on the printer for 5 seconds until the Edge lighting flashes blue.
• This restores Wi-Fi setup mode.

Then, re-add the printer using the HP Smart app:

• Open the app > Tap Add Printer > Follow the prompts to reconnect.

Update Printer Firmware

Outdated firmware can cause communication issues:

• In the HP Smart app, go to Printer Settings > Advanced Settings > Tools > Printer Updates.
• Install any available updates.

Use HP Smart Diagnose & Fix (iOS)

• Open the HP Smart app. HP Smart
• Tap on your printer > Printer Settings > Diagnose & Fix.
• Let the tool scan and resolve any issues.

Factory Reset (if issue persists)

If none of the above works:

• Press and hold the Cancel and Wi-Fi buttons together for 10 seconds.
• This will reset the printer to factory defaults.
• Reconnect using the HP Smart app.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support