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‎12-31-2019 05:52 PM

HP Recommended
Product: HP Deskjet 2620

My printer ran out of ink, so I bought a new set of genuine HP cartridges and replaced the empty ones, yet the printer still displays the message "low on ink". When I checked the printer status on the HP app, it said "use setup cartridges" but I've had this printer for a year now and changed the cartridges many times in the past so I dont see why it need the setup ones (which I threw away after the setup was complete, the first time I used the printer) 

 

What can I do to fix this issue?

1 REPLY 1

‎01-03-2020 02:28 AM

HP Recommended

Hi @Raniakarin

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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