Printer Cartridge not moving

[JackBBB]

My printer cartridge is stuck and does not move. Screen is saying "printer failure" ~ I've rebooted several times ~ there are no paper jams preventing cartridge from moving 

[Garp_senchau]

@JackBBB, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your printer screen indicates "printer failure" and the cartridge does not move, despite no paper jams being present, you can undertake the following troubleshooting steps to resolve the issue:

1. Check Carriage Path for Obstructions

Turn Off and Unplug:

• Ensure your printer is turned off and unplug it from the power source to prevent any risk of electrical shock.

Inspect Cartridge Area:

• Open the cartridge access door.
• Use a flashlight to check for any obstructions, such as paper bits or debris, in the path of the carriage.
• Carefully remove any obstructions found.

Manually Move Carriage:

• Gently try to move the cartridge carriage from one side to the other. If there are no obstructions, the carriage should move freely.

2. Perform a Power Reset

Disconnect Power:

• With the printer turned off, disconnect the power cord from the rear.
• Wait for at least 15 seconds before reconnecting the power cord.

Restart:

• Plug the power cord back into the printer and turn it on.

3. Clean the Paper Feed Rollers

• Roller Cleaning:
  • Follow steps to open and remove the rear access door or duplexer to access the rollers.
  • Clean the rollers with a lint-free cloth slightly dampened with distilled water, ensuring all dirt and debris are removed.

4. Print a Self-Test Report

• Self-Test:
  • Load plain white paper into the input tray.
  • Try printing a self-test or status report to see if the issue persists.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,