Printer Cartridge

[RuthAnn2018]

I bought a HP black cartridge 65 which is what I always use.  I installed it this evening and i keep getting the error:  cannot use setup cartridge.  This is not a setup cartridge.  It is the EXACT same cartridge I just took out of the printer.

[Sneha_01]

Hi @RuthAnn2018,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an error message on your HP printer indicating that the black cartridge you installed is being recognized as a setup cartridge, even though it's the same type you've been using previously. Here are some steps you can take to troubleshoot this issue:

1. Check Cartridge Compatibility:

Ensure that the HP black cartridge 65 you purchased is compatible with your specific printer model. Sometimes, cartridges may be similar but not compatible with certain printer models.

2. Reinstall Cartridge:

Try removing the cartridge from the printer and reinstalling it. Make sure it's securely seated in the cartridge slot and properly aligned.

3. Clean Cartridge Contacts:

Turn off the printer and unplug it from the power source. Carefully remove the cartridge and inspect the electrical contacts on both the cartridge and the printer. Clean any dirt or debris from the contacts using a lint-free cloth lightly dampened with distilled water. Allow the contacts to dry completely before reinstalling the cartridge.

4. Reset Printer:

Perform a power reset on your printer by unplugging it from the power source and waiting for at least 60 seconds before plugging it back in. Restart the printer and check if the error message persists.

5. Update Printer Firmware:

Check if there are any firmware updates available for your printer. Visit the HP support website, enter your printer model, and download/install any available firmware updates. Sometimes, firmware updates can resolve compatibility issues with cartridges.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support