Printer Connectivity

[AllynL]

I'm receiving an error that the printer is not connected to the internet.  The printer is saying that it is connected to the wireless network with a strong or excellent signal strength.  I've turned off the printer and router to let them reboot to no avail.  What else can I do to restore the internet connection so my printer will print again?

[Dragon-Fur]

@AllynL 

Welcome to the HP Community --

Connection to the Internet and connection to your local wireless network are two different animals.

Connection of the printer to the Internet is typically controlled by using Web Services.

Start here

 HP printers - Managing the printer internet connection (Web Services)

Web Services is used to connect the printer to the Internet. 

Web Services recognizes the printer and hands it to whatever service is "next". 

For example,

Web Services might hand your printer to ePrint, Instant Ink, HP+, Print Anywhere, or certain Cloud services.

Troubleshooting Web Services

  HP printers - Cannot connect to Web Services

Additional information might be found in your printer's own user guide.

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

Next,

Open Category Setup & User Guides

Look for and open the user manual for your printer

Search the document for " Web " or "Web services"

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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