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Message 1 of 2
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Flag Post

Printer Drawer won't go back in

HP Recommended
HP OfficeJet Pro 9010
Mac OS X 10.11 El Capitan

I went to change the paper in my printer drawer and it will not go back in. I've tried unplugging and restarting as suggested previously to no avail. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @bbarna,

 

I'd like to help with the printer issue.

 

Load paper into the input tray.

  1. Pull out the input tray, and then slide out the paper-width guides as far as possible.

    Pulling out the input tray and sliding the paper-width guides outward

  2. Load the stack of paper into the input tray in portrait orientation, and then push the stack into the tray until it stops.

    Loading paper in the input tray

  3. Press the button near the front left of the tray to extend the input tray while loading legal paper.

    Pressing button near the front left of the tray

    Loading legal paper in the input tray

  4. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the input tray. Do not load more than 250 sheets of paper or exceed maximum stack height.

    Do not exceed maximum stack height

  5. Slide in the paper-width guides until they touch the edge of the stack of paper.

    Do not push in the guides so tightly that they bind against the paper.

    Sliding in the paper-width guides

  6. Insert the input tray into the printer.

    Reinserting the input tray

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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