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Message 1 of 2
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Printer Error Code on HP OfficeJet Pro 6968

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HP OfficeJet Pro 6968
Microsoft Windows 10 (64-bit)

Getting printer error code 0x61000048.  It all started first saying paper was jammed but it was not.  Tried opening every compartment and door.  Took paper out and put new in.  Tried flipping paper.  Tried turning off.  Tried loading/updating software.  Nothing is working...................

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Message 2 of 2
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Hi @LDT65, 

  

If you have already performed the steps from the document 'Paper Jam' Error Displays and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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