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‎04-16-2021 10:08 AM

HP Recommended
Product: HP OfficeJet Pro 6960
Operating System: macOS 11.0 Big Sur

I have tried following instructions elsewhere about this error 0x6100004a but having removed the cartridges and then unplugged as instructed the print head won't move to the middle to allow me to replace the cartridges. The problem I had was error messages in the following sequence 1) Not turned off correctly (It WAS turned off correctly), then 2) Paper Jam - there is NO paper jam I have removed all covers. had the print tray right out and replaced. There is definitely NO paper jam. Then finally 3) with the error 0x6100004a. I am REALLY FRUSTRATED. Please can anyone help ????!!!!

Category:
2 people had the same question
3 REPLIES 3

‎04-19-2021 04:54 AM

HP Recommended

@NevilleEden

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎04-19-2021 09:56 AM

HP Recommended

I tried that but it just ended up saying it was out of warranty and that I could try to get it repaired but I suspect that would cost more than buying a replacement.

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‎04-24-2021 01:35 PM

HP Recommended

Yes at this point I would recommend you buying a new Printer.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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