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‎11-10-2020 06:09 PM

HP Recommended
Product: HP OfficeJet Pro 6960
Operating System: Microsoft Windows 10 (64-bit)

In the middle of a printing job, the printer reported a paper jam. I cleared the jam and closed the printer it reset and still said there was a jam. After a couple of tries, I powered off the printer hoping that a reboot would help. After about 30 minutes, the printer was still shutting down so I unplugged the printer. When I plugged the printer in and turned it on, the printer stated there was a paper jam and gave me an error message of 0x6100004a. How do I fix this?

Category:
4 people had the same question
1 REPLY 1

‎11-19-2020 06:38 AM

HP Recommended

@Renee2020

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try these steps

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.

 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next follow the instructions in this Link: https://support.hp.com/in-en/document/c05079673 for paper jam issues

 

Keep me posted
 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community 

KrazyToad
I Am An HP Employee

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