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Printer Error code 0x6100004a

HP Recommended
HP OfficeJet 6962

The printer is telling me there is a paper jam but there's no paper that I can see. I took out the paper tray and also took out the device that holds down the paper in the flip side printer part which is removable. I also checked the document feeder.  It also asked me to turn it off and on. I have done all of this several times.  On one of the forums I found a way to reset the printer but you need to remove the ink cartridges first and I can't remove them all because they are locked in place on the right side of the printer.  What do I do now?  My printer is no longer under warranty however this is obviously an HP glitch since the same thing has happened to so many other people. 

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HP Support Agent
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@Dmad2

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Unfortunately that didn’t help either.  I can’t move the ink cartridges at all.  They are stuck on the right side of the machine.  I changed the ink cartridges for the 3 color inks because it was telling me the cartridges were either empty or damaged.  I can’t get to the black cartridge to remove it, never mind change it.  And I’m still getting error message “0x6100004a”. And when I turn the printer off then back on I get an error message saying that the printer wasn’t turned off properly.

Any other suggestions?

Thank you!, 

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HP Support Agent
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I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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