Printer Error message after cartridge change

[4818Patti]

• I changed my black ink cartridge and now I am getting an error message that there is a problem with the printer or print system.  I have shut down,  left unplugged for 60 seconds and rebooted.  Still getting error message 

[Irfan_06]

Hi @4818Patti,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with your printer that has an error problem with the printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit. / - Is the error message on the printer control panel or the printer application?

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Do you get the same error if you replace the new ink with the old cartridge back?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[mivr999]

1TJ09A

IT SAY ERROR MESSAGE IN THE PRINTER ON THE BLACK CATRIDGE

I TRIED CLEANING IT AND IT DIDNT SOLVE THE PROBLEM

IM USING HP SMART

MY PRINTER WAS WORKING FINE 2 MONTHS AGO

YES IT HAS THE SAME ERROR WHEN I CHANGED THE CATRIDGE

IM USING A MAC WHICH IS UPDATED TO THE LATEST VERSION

[Irfan_06]

Hi @4818Patti,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

 1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support