Printer Error with Black Ink

[TMowan63]

I started getting an error with the Black ink cartridge after I received the last cartridge and put in the printer. I contacted support several times and the issue was not resolved. Over the last few months I have tried to get this resolved however they want me to pay for the past months that I did not use the service and then they would refund the amount. I find this obnoxious and unnecessary since it is only a couple of entries that need to be made to override the amounts. I have had to go to the local printers and even with my rewards I have spent over $100 each month for my business.  This is why I was using Instant Ink due to being more cost effective. Not happy with the company and overall resolution of the issue. Sad that I have been with Instant Ink for over a year and now having issues with no support resolution. 

[A_Gayathri]

Hi @TMowan63,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.