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‎08-01-2020 02:44 PM

HP Recommended
Product: HP Office Jet 6600
Operating System: Microsoft Windows 10 (64-bit)

Purchased HP printer ink as usual and replaced all cartridges.  Printer has not printed a thing since. 

Error message:  0x61011bed 

I tried so many things:  Removed new cartridges, cleaned the copper plate on the new cartridges ensuring no ink was anywhere it shouldn't be.  Uninstalled printer. Reinstalled printer. Checked for all updates including drivers.  Unplugged cord from unit, unplugged cord from wall, waited, plugged everything back in. Can't seem to find this firmware link suggested.  Need assistance.  Went to purchased a new HP printer and obviously the prices have doubled what they were in October.  My friend  bought one for $300 and when I went to buy it the other day, it is now $600.00.  Price gauging due to so many working form home.  I won't pay it.  

1 REPLY 1

‎08-04-2020 06:21 AM

HP Recommended

Hi @EJF961,

 

I'd like to help!

 

Here is firmware link -Software and drivers for HP Officejet 6600 e-All-in-One Printer series

 

You may refer to HP Printers - Updating or Upgrading Printer Firmware to know to update the firmware.

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

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