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‎04-14-2025 04:15 PM

HP Recommended
Product: HP ENVY 15t-k000 CTO Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 11

Error message B3197ABC and won't turn off and lights are flashing, but touch screen isn't working.

1 REPLY 1

‎04-15-2025 08:02 AM

HP Recommended

Hi @Samoyed-3-Lover,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you so much for sharing the details of your PC with us. I noticed the error code B3197ABC, and it gently points us in the direction of a printer issue. Could you kindly confirm if you're reaching out to us about a printer today? And if so, is it an HP printer, or perhaps another brand? If you’re referring to the HP PC instead, no worries — just let me know. I want to make sure we’re tuned in to exactly what you need, so we can guide you smoothly from here.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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