I just started receiving this message on my HP OfficeJet 4650. I have always used original HP ink since I am on your program to receive them. Ink has been in the printer for a few weeks and I have printed before with the same ink cartridges no problem. Here is the message...
Printer Failure 0x61000072 There is a problem with the printer or ink system. Turn the printer off, then on. If you continue to get this message, contact HP.
Here is what I have tried with no success....
I have turned off the printer by hitting the power off button and waiting for it to shut down. When I power it back on, it says it was not shut down properly...but it was.
I have tried unplugging the printer and waiting 15 minutes to hookup and turn back on.
I have tried removing the ink cartridges and placing them back in and restarting.
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