Printer Failure Message - Can I fix it?

[BusyMom2]

HP Officejet Pro 8600 Plus

x Printer Failure

There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

This happened when I simply replaced the Black Ink Cartridge - same HP cartridge as always. Printer is out of waranty and I did turn it on and off and opened the door and checked that the cartrdges were secure -all the trouble shooting points.  Does anyone have any other tips to try or experienced this and have a solution?

[Sneha_01]

Hi @BusyMom2

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• Was there any recent update on the printer prior to the issue?
• Was there any paper jam or carriage jam issue on the printer recently?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP OfficeJet Printers - 'Printer Failure' Error

Hope this helps! Keep me posted. 

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