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‎12-21-2020 12:35 PM

HP Recommended
Product: Office Jet 6962
Operating System: Microsoft Windows 10 (64-bit)

I have a 2.5-year-old HP Office Jet 6962printer. Two weeks ago I got a paper jam error message. I checked the printer and there was not a paper jam. I pushed ok and the printer went into maintenance mode. After that, I was able to print. Today the same thing happened, but I am unable to print because some new error messages came up after printer maintenance. The first message says that the printer was not shut off properly. Which isn't true. I then got a printer failure message and I am to turn the printer off ad then on and if the problem persists that I need to contact HP. I chatted online with someone from HP and they said that I need to have my printer serviced. Is there anything that I should do because I can't afford a new printer at the moment and I know shipping and repairs will probably cost more than a new one.

 

P.S. Yes I went through all of the troubleshooting tips from the HP support page.

1 person had the same question
1 REPLY 1

‎01-04-2021 02:04 PM

HP Recommended

@BJM4

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, update the printer firmware.

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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